The use of the artificial intelligence-based chatbot (“iGuzzini illuminazione Chatbot”), made available by iGuzzini illuminazione S.p.A., is subject to these Terms and Conditions of Use (“Terms”).

Please read them carefully before using the service.

1. General Information
   

   The iGuzzini illuminazione Chatbot is an automated system based on generative artificial intelligence technology, designed to provide users with information on the products and/or services offered by iGuzzini illuminazione S.p.A., as well as general assistance. By interacting with the chatbot, you acknowledge and agree that you are communicating with an automated system and not with a human operator.
   The chatbot provides automatic responses, generated by algorithms, and does not constitute professional, technical or commercial advice in any way.

2. Limitations and Responsibilities
   iGuzzini illuminazione S.p.A. is committed to ensuring that the information provided by the iGuzzini illuminazione Chatbot is as accurate and up-to-date as possible. However:
   
   • The generated responses may contain errors, inaccuracies or incomplete information.
   • The information provided by the chatbot is to be considered merely indicative and does not replace verification through official sources or direct contact with iGuzzini illuminazione S.p.A.
   • The user is invited to independently verify the accuracy of the information received before making decisions or taking actions based on the chatbot's responses.

   iGuzzini illuminazione S.p.A., its bodies, employees, collaborators and affiliated companies are not responsible for any direct, indirect or consequential damages arising from the use of or reliance on the information provided by the iGuzzini illuminazione Chatbot.

   iGuzzini illuminazione S.p.A. reserves the right to modify, update, suspend or interrupt the operation of the iGuzzini illuminazione Chatbot at any time, temporarily or permanently, without prior notice.

3. Permitted Use by Users

   The use of the iGuzzini illuminazione Chatbot is permitted exclusively to people aged 18 years or older.
   The user agrees to:

   • not send offensive, discriminatory, illegal, defamatory, obscene or inappropriate content;
   • not use the chatbot for illegal, fraudulent or immoral activities;
   • not attempt to gain unauthorised access to the computer systems of iGuzzini illuminazione S.p.A.;
   • not attempt to copy, modify, decompile, reverse engineer or extract the source code of the Chatbot.
4. Privacy and Data Processing

   The protection of personal data is a priority for iGuzzini illuminazione S.p.A.
   For detailed information on the processing of personal data, please consult the Privacy Policy available at the following link: Article 13 GDPR 679/2016 Information Notice Regarding AI – Artificial Intelligence
   We recommend that you do not share personal or sensitive data unless strictly necessary for the management of your request.
   Interactions with iGuzzini illuminazione Chatbot may be processed in anonymised form for the purpose of improving the service, in order to guarantee increasingly relevant responses.

5. Acceptance of the Terms
   By using the iGuzzini illuminazione Chatbot, the user confirms that they have read, understood and fully accepted these Terms of Use.
   If you do not accept these Terms, please do not use the iGuzzini illuminazione Chatbot.
6. Contacts
   For further information, assistance or requests relating to these Terms of Use, you can contact: info.hq@iguzzini.com